Medical Receptionist

Reference ID:3053
LOCATION
Wilmington DE
POSITION
Date Posted:May 31st, 2012
Medical Receptionist
Educational Requirements
n/a

Experience Requirements
n/a

Travel Requirements Relocation Status Manage Other
none

no F/T no
Benefits Description
full benefit package

Job Summary: Responsible for greeting patients and families; collecting accurate demographic; insurance and all other billing information; scheduling appointments in person and over the phone; filing; and performing any other duties necessary to provide efficient, timely services to the patients, their families and providers—while providing exceptional customer service. Duties & Responsibilities: · Greets patients and answers the phone in a courteous and professional manner. · Ensures accurate and thorough documentation and completion of all necessary paperwork. · Collects and copies insurance cards and other pertinent documents. · Ensures accurate and timely collection of co-pays, self-pays, and other patient balances. · Keeps patients, technologists and/or manager informed with regard to patient flow. · Maintains an organized and clean work and reception area. · Provides and collects all necessary HIPAA documentation to patients. · Follows all HIPAA, compliance, privacy and confidentiality standards. · Provides thorough and accurate information to all callers. Communicates appropriate preparation(s) and other information in a clear, concise manner. · Accurately performs scheduling tasks when necessary. · Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations. · Places calls to referring physicians for patients expressing difficulty with their procedure. · Communicates service delays to all involved (including the patient) with regard to the wait time metric. · Ensures all measures are taken to meet or exceed the call abandonment goal, as measurable in the center. · Ensures patient jackets are complete with all necessary documentation and information prior to filing. · Ensures all patient information is scanned into PACS before shredding/destroying. · Files reports, films jackets, phone orders and other documents as required. Signs out and re-files film when necessary. Uses appropriate tracking devices. · Performs professionally in difficult customer/referring physician situations. · Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary. Tracks missing reports and ensures all patients have a corresponding report. · Communicates report status or content to referring physician offices via fax or verbally. Mails or sends film upon request, using standard protocol. · Ensures comparison films and previous patient documents/jackets are obtained in a timely fashion. Requirements (Knowledge, Skills & Abilities): · Ability to exercise judgment and independence to provide services necessary to meet the patient and their family’s/guests’ needs. · Must be able to type and file accurately with precise data entry skills. · Ability to schedule and register patients rapidly and accurately. · Ability to maintain confidentiality of patient information. · Understanding of scheduling process/software. · Provide clear written and verbal communication. · Detail oriented. · Ability to multi-task and be organized. Education & Experience Requirements: The above knowledge, skills and abilities may be demonstrated by a high school diploma or equivalent; three years related health care registration; physician billing and/or medical reception/medical office experience; previous customer service background; and/or experience working with a computerized scheduling system. ''RadNet is in equal opportunity employer, committed to cultural diversity. RadNet will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.''
Base Pay
competitive

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